Refund policy

J.Beale Art Studio Return and Refund Policy

Welcome to J.Beale Art Studio! We want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the terms under which returns, refunds, and exchanges can be made for items purchased from our website. 

References to “you” and “your” refer to the purchaser of goods from J.Beale Art Studio. References to “we” and “us” refer to J. Beale Art Studio, the provider of those goods.

Refunds and Returns

If you are not entirely satisfied with your purchase, you may be eligible for a refund or return. To be eligible for a return, please ensure that:

The item was purchased in the last 30 days.

The item is in its original condition and packaging, with no visible signs of wear, damage, or alteration.

To initiate a return, please contact us at jbealeartstudio@gmail.com with your order number and a brief description of the reason for the return. We will respond to your email in a reasonable time and provide you with instructions on how to return the item. Please note that you will be responsible for the cost of returning the item unless the return is due to an error on our part.

Refunds will be processed within 14 days of receiving the returned item, and the funds will be credited back to your original payment method.

Damages and Issues

Upon receiving your artwork, please inspect it immediately. If the item is damaged or defective, contact us within 48 hours at jbealeartstudio@gmail.com with photographs of the damage and your order number. We will assess the situation and provide a suitable resolution, which may include a replacement, exchange, or full refund at the discretion of J.Beale Art Studio.

Exceptions / Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

Private Commissions: Once a 50% deposit has been paid for a private commission, the order is non-cancellable, non-returnable, and non-refundable. The deposit is non-refundable due to the time and materials invested in creating custom artwork. Upon completion of the commission, you must pay the remaining balance due. By paying the 50% commission deposit, you agree to pay the remaining sum upon completion.

Exchanges

We only exchange items if they are defective or damaged. To be eligible for an exchange, you must notify us of the damage within 48 hours of receiving the item. Please contact us at jbealeartstudio@gmail.com with photographs of the damage and your order number. We will guide you through the process of returning the original item and receiving a replacement.

European Union 14-Day Cooling-Off Period

If you are a customer residing in the European Union, you have the right to cancel your order within 14 days without giving any reason. This period begins the day after you receive your order. To exercise this right, you must inform us of your decision to cancel within the 14-day period by contacting us at jbealeartstudio@gmail.com.

As above, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase. If you exercise your right to cancel, you are responsible for returning the items to us at your own cost. We will issue a refund within 14 days of receiving the returned items.

Please note that the cooling-off period does not apply to:

Custom or personalised items, including private commissions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Please note that it may take some time for your bank or credit card company to process and post the refund.

Thank you for shopping with J.Beale Art Studio. We are committed to providing you with beautiful artwork and excellent customer service. If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact us at jbealeartstudio@gmail.com.

J.Beale Art Studio

90 Navigation Street, Apartment 183 Orion Building, Birmingham, B5 4AB, United Kingdom  

+447488337950 

Email: jbealeartstudio@gmail.com